FAQ

Q. Will I receive a tracking number for my order?

A. Yes, an email with the tracking details will be sent to you once your order is in transit. This will allow you to track your package and stay updated on its delivery status.

Q. What is your return and exchange policy?

A. Since many of our products are dropshipped from third-party suppliers, returns and exchanges are subject to our supplier’s policies. You may request a return or exchange within 7-14 days of receiving your order. For more information, please review our Return & Exchange Policy.

Q. Do you ship internationally?

A. Yes, we offer international shipping. Please note that delivery times may vary depending on your location, and additional customs or import fees may apply.

Q. How long will it take for my order to arrive?

A. Shipping times vary depending on the destination and the supplier. Typically, orders are delivered within 30 business days. You will receive an estimated delivery date when you place your order.

Q. Can I cancel my order?

A. Orders can only be canceled within 24 hours of purchase. After this period, the order is processed, and cancellations are not possible.

Q. Further questions?

A. If you have any additional questions about shipping, returns, or any other concerns, feel free to email us at info@gemsjeweltreasures.com. We will get back to you as soon as possible.